Canyon Vista Medical Center supports and respects the rights of our patients. With the importance of respecting each patient’s personal dignity, we will provide considerate, respectful care focused on the patient’s individual needs. All patients will be accorded impartial access to treatment or accommodations that are available or medically indicated regardless of race, creed, sex, national origin, or sources of payment.
1. The patient has the right to participate in the development and implementation of his or her plan of care.
2. The patient or his or her representative (as allowed under State law) has the right to make informed decisions regarding his or her care, including:
- Being informed of his or her health status.
- Being involved in care planning and treatment.
- Being able to request or refuse treatment.
3. The patient has the right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
4. The patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital.
5. The patient has the right to personal privacy.
6. The patient has the right to receive care in a safe setting.
7. The patient has the right to be free from all forms of harassment.
8. The patient has the right to the confidentiality of his or her clinical records.
9. The patient has the right to access information contained in his or her clinical records within a reasonable time frame.
10. The patient has the right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
11. The patient has the right to be informed when a transfer and continuation of services are necessary.
12. The patient has the right to request and receive an itemized detailed explanation of the total bill for services rendered in the hospital, regardless of payment source.
13. The patient has the right to the identification of individuals providing care and services.
14. The patient has the right to expect quick response to reports of pain.
Patients who desire to report grievance may do so in writing or verbally to any hospital employee.
You can also call 520-263-3153. The grievance will then be forwarded to the manager of the involved department, or when appropriate, to Administration.
The patient will receive, in writing, a response to their grievance within 10 business days. This will include an explanation of the resolution of the grievance, the name of a hospital contact person, steps taken on behalf of the patient to investigate the grievance, the results of the grievance process and the date of completion.
Patients who wish to file a grievance with the Arizona State Department of Health Services may do so by calling 602-364-3030.