Our Emergency Room is a busy place, so we would like to take this opportunity to assure you that you will be cared for as quickly as possible. But sometimes we have to ask our patients to be patient. Our policy is to treat those who are the most seriously ill or injured first. That means heart attacks have priority over earaches and compound fractures are treated before small cuts. So if you have a minor emergency and have to wait, we hope you will understand. With your help we can give every emergency the care and attention that it deserves.
When you arrive at our Emergency Room, please go to the Triage window to provide basic information such as name, date of birth, and a description of your emergency. Depending on the priority you will either be taken right back to a room, or you will be asked to wait in the lobby in order for a nurse to call you into the Triage Room. After this has taken place, you will be asked to return to the Admitting & Registration window to verify or update information in our computer, check insurances, and make your insurance co-pay or deductible.
Canyon Vista Medical Center strictly abides by the HIPAA laws in keeping your information and registration confidential. We ask that those patients who are waiting to be checked in, wait in the lobby area until a window becomes available, to allow privacy and consideration to those patients being processed.