Patient Guide

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change during our bedside shift report—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

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Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask a member of your care team.

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Café and Dining

Canyon Café
Location: First Floor just past the gift shop

Breakfast Hours:
Daily: 6:30 a.m. to 9:00 a.m.

Lunch Hours:
Monday through Friday: 11:00 a.m. to 1:30 p.m.
Saturday and Sunday: 11:00 a.m. to 1:00 p.m.

C Store
Location: First Floor

Hours:
Open 24 hrs/7 days a week
Refrigerators stocked with beverages and cold food products

Café Express
Location: First Floor in Surgery Lobby

Hours:
Monday through Friday: 11:00 a.m. to 5:00 p.m.

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.

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Cafeteria

Location: First Floor

Breakfast Hours:
Daily: 6:30 a.m. to 9:00 a.m.

Lunch Hours:
Monday through Friday: 11:00 a.m. to 1:30 p.m.
Saturday and Sunday: 11:00 a.m. to 1:00 p.m.

All visitors are welcome to dine in the cafeteria.

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Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

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Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Canyon Vista Medical Center, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

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Channel Listing for TV

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Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

Arizona Department of Health Services
150 North 18th Avenue
Phoenix, Arizona 85007
Phone: 602.542.1025

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, contact our Quality Risk Manager at 520.263.3155.

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Electrical Appliances

For your safety and to meet compliance requirements, all devices brought into the hospital are required to have a safety test completed.

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Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

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Flowers

Flowers are delivered to the nurse’s station and will be delivered to the patient’s room by a member of their care team. Please note that flowers may be held at the nurse’s station if they may interfere with the patient’s care. Also, flowers are not allowed in Intensive Care Units unless approved by ICU.

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Gift Shop

Location: First Floor

Spruce & Sky Interiors and Gifts

Discover the perfect gift for anyone on your shopping list! Whether you’re looking for a caring or funny get-well gift, sweet welcome gift for a new baby, seasonal home decor, or simply a gift for someone special, Spruce & Sky Interiors and Gifts, is sure to have the perfect gift to show you care. 

Hours of Operation:
Limited until the business has fully migrated to the hospital location.

Monday to Friday - 9am to 5pm

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Hearing Impaired

The hospital has communication capabilities through telephones and tablets that can be used for translation and/or for patients who are hearing impaired. If you need these services, please contact a member of your care team.

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Hospital Safe for Valuables

Patients may contact a member of their care team to arrange for their valuables to be locked up with Security 24/7.

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Hourly Rounding

A member of your care team will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

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Housekeeping Services

Your safety and comfort are our top priorities.

Throughout your stay, we promise to keep your room fresh, clean, and comfortable with Daily Cleaning Service.

Each day, please expect us to:

• Remove trash and soiled linen
• Clean and disinfect room
• Clean and disinfect restroom
• Clean and disinfect floors

If there is anything else we can do to make your stay more pleasant, please call the housekeeping department at 520.412.1940.

For fresh linens, bed sheets, or towels, please contact the nursing staff.

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Interpreters and Translation Services

Interpreter services are available for patients. Please contact a member of your care team for assistance.

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Lost and Found

In the event that something was left behind, Canyon Vista Medical Center makes every effort to get your lost item back to you. If you believe you have left something in our hospital as a guest or a patient, our Security Office will be happy to help assist you. All found items are kept with Security for 60 days. To contact security, please call 520.263.2007.

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Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. However, please do bring with you a list of your prescriptions and any over-the-counter medications you are currently taking. If your home medications are to be continued by the order of your provider and are available at the hospital, they will be provided by the hospital pharmacy. If the hospital is unable to provide your provider required medications, you will be asked to bring your own supply at that time.

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Parking

Visitors and patients can park in the parking lots to the north of the building, these are considered our front parking lots. Those visiting the emergency department can use the parking lots southwest of the building, which are closer to the ED entrance.

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Pastoral Care

At Canyon Vista Medical Center we understand that your spiritual health is just as important as your physical health. Pastoral care is a process whereby you are enabled to become aware of inner spiritual resources for healing and growth.

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. Our chaplains are available 24/7 and make morning rounds during the week. Your loved ones also may fill out a request card in the chapel. A chaplain will address your concerns by the next business day after receiving the request. The chapel is always open for prayer and meditation. It is located on the first floor, near the Café Express.

If we may answer any other questions about our Pastoral Services or you would like to contact our chaplain, please call 520.263.3282.

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Patient Meals

Meal ambassadors will call to take the patient’s meal order. If the patient is not reached by phone, the intercom will be used to place the order. If the ambassador is unable to reach the patient, the patient can place their meal order by calling 520.263.2155.

For lunch - between 9:30am and 10am
For Dinner - between 2:30pm and 3:00pm
For Breakfast, the following day – between 2:30pm and 3:00pm

Meal delivery schedule:

Breakfast

• 6:55 Behavioral Health
• 7:10 Emergency Dept
• 7:20 CDU/Bone & Joint
• 7:30 Labor & Delivery
• 7:40 ICU/PCU
• 7:50 Med Tele
• 8:00 Med Surg
• 8:00 – 8:30am Late Tickets (No late tickets processed after 8:30am)

Lunch

• 11:50 Behavioral Health
• 12:00 Emergency Dept
• 12:10 CDU/Bone & Joint
• 12:20 Med Surge
• 12:30 Med tele
• 12:40 ICU/PCU
• 12:50 Labor & Delivery
• 1:00 - 1:30pm Late Tickets (No late tickets processed after 1:30pm)

Dinner

• 5:10 Behavioral Health
• 5:20- Emergency Dept
• 5:25 CDU/Bone & Joint
• 5:35 Labor & Delivery
• 5:45 ICU/PCU
• 5:55 Med Tele
• 6:05 Med Surg
• 6:00 - 6:30pm Late Tickets (No late tickets processed after 6:30pm)

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Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Canyon Vista Medical Center cannot be responsible for replacing personal belongings.

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Pharmacy

Located on the first floor. Inpatient pharmacy only.

Hours of Operation
Mon. to Fri.: 7:00 a.m. to 9:00 p.m.
Sat. to Sun and Holidays.: 7.00 a.m. to 5:00 p.m.

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Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

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Rapid Response Team

A rapid response team can be called if the patient (or family member) believes their condition has gotten worse and needs immediate care. You can alert this critical-care response team by pressing the staff assist button located on the wall by the head of the bed.

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Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on CVMC property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

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Telephone

All patient rooms have phones. To place a call to a patient room, dial (520) 263-Room#. To dial outside the facility, dial 9-1-(Area Code)-phone#.

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TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

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Vending Machines

Beverage and snack vending machines are located on the first floor next to the bathrooms between the ED and main lobby waiting rooms. There is also a microwave in the dining room, available 24 hours a day for your convenience.

In addition, there is a Byte vending machine located in the cafeteria. It is stocked daily with grab & go snacks/salads/sandwiches by CVMC’s food services.

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Visiting Hours

Patients are afforded the opportunity for spiritual, emotional, cultural, and psychological support from family and friends. The hospital visitation policy is flexible but reserves the right to limit visitation as it affects the welfare of the patients, interferes with the care, treatment, or service of the patient's individualized needs, and/or the operations of the facilities. Patients may opt out of having visitors or choose to not be recognized as a patient in the facility to visitors and the public.

Guidelines (Effective 6/24)

• Patients may have visitors, between 8 am and 6 pm.
• All visitors must be 16 years or older.
• Visitors must use hand sanitizer upon entering.
• Limited visitation in rooms of Covid positive patients.
• DO NOT accompany or visit a patient if you:
  1. have tested positive for Covid in the last 14 days
  2. have been exposed to someone with Covid in the last 14 days
  3. are having any Covid symptoms
  4. are experiencing any signs and/or symptoms of infectious diseases, to include fever, cough, vomiting or diarrhea.

During times of increased illness within the community, hospital visitation will be adjusted accordingly.

The Intensive Care Unit (ICU) or Progressive Care Unit (PCU)

• Visitation is allowed 24 hours a day.  Visits may be restricted at the discretion of the nurse caring for the patient depending on the patient's condition and activity level within the unit.
• Visitors are limited to two (2) at a time as patient care and condition permits.
• Children 15 years and younger are not permitted in critical patient care areas (exceptions may be made at the discretion of the team caring for patient)

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circumstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

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Wifi

The IT department provides a QR code and password to hospital staff and Client Services. Client Services posts the flyer at the check in areas. The password is changed monthly, so please ask your nurse for the most recent password.

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